Smiledirectclub.com Reviews
(Rated by 2395 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
30
%OFF15
%OFF15
%OFFOverall Rating
4.5
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.3
- Return Policy4.5
- Shipping & Delivery4.8
- Good Value5.0
- Price & Quality4.3
Recent Customer Reviews (14)
Sheila Seale
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Brunella Collin
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Andrée Busson
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Matilde Silva
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Marina Freeh
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Libby Peters
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Rosie Gallagher
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Iva Savoie
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Andreas Trommler
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Jack Bittle
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Payment Methods
Accepted Payment Options:
Prices for items on Smiledirectclub.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Smiledirectclub.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Smiledirectclub.com Pros & Cons
Pros
1
Affordability: Significantly less expensive than traditional braces and Invisalign.
2
Convenience: No need for frequent in-person visits; treatment can be completed at home with remote monitoring.
3
Quick Treatment: Typically takes four to six months.
4
Discreet Aligners: Clear aligners that are virtually invisible.
5
Payment Plans: Offers financing options with no credit check.
6
Customer Service: Responsive customer service with multiple ways to connect.
CONS
1
Limited Oversight: No in-person supervision by an orthodontist; progress monitored through selfie photos and teledentistry.
2
Risk of Errors: Aligners crafted based on 3D scans or at-home impressions, increasing the risk of errors.
3
No Retainers Included: Retainers are not included in the initial treatment cost.
4
Not Suitable for Severe Corrections: Not designed for severe alignment changes or complicated cases.
5
Potential Long-Term Problems: Can lead to long-term issues with the jaw and bite, such as posterior open bite.
6
Customer Complaints: Reports of lost or improperly fitting aligners, and defective products.
Smiledirectclub.com Features and Benefits
Features
Custom-made clear aligners return policy
Return within the first 30 days of the treatment plan for any reason, with a full refund of payments made for aligners
Free impression kit
Offered with return using a specific code to purchase for a nominal fee, which was refunded upon return
Free shipping on Sensitivity-Free Whitening Kit
Free shipping on certain products like their new Sensitivity-Free Whitening Kit
Affordability
Significantly less expensive than traditional braces and Invisalign
Convenience
No need for frequent in-person visits; treatment can be completed at home with remote monitoring
Quick Treatment
Typically takes four to six months
Discreet Aligners
Clear aligners that are virtually invisible
Payment Plans
Offers financing options with no credit check
Customer Service
Responsive customer service with multiple ways to connect
Teledentistry
Connected people with a state-licensed dentist or orthodontist to remotely review and prescribe a personalized treatment plan, monitor progress and eliminate the need for in-office checkups
Affordable
More cost-effective than traditional braces and other aligner brands
Convenient
The treatment plan was designed for home use, making it a convenient option for those who didn't have access to a nearby orthodontist
Custom-made Aligners
The aligners were custom-made and consisted of BPA-free, clear, plastic trays
Additional Dental Products
Apart from aligners, SmileDirectClub also offered a pro whitening system to brighten teeth and accessories like fluoride toothpaste and water flossers