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Smiledirectclub.com Reviews

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Overall Rating

4.5
14 Reviews
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About Smiledirectclub.com

SmileDirectClub specializes in teledentistry and offers custom-made aligners for teeth straightening. Their main product line includes BPA-free, clear plastic trays that are prescribed by state-licensed dentists and orthodontists. The company provides a whitening system to brighten teeth and sells accessories like fluoride toothpaste and water flossers. Aligners are sent directly to the consumer, and treatment is monitored virtually. They also offer a free impression kit with return, and a free 3D scan at SmileShops to preview the potential results of the aligners. Additionally, SmileDirectClub has a payment plan option called SmilePay™, which allows for convenient monthly payments..

Smiledirectclub.com Pros & Cons

Pros of SmileDirectClub:

  • Affordability: Significantly less expensive than traditional braces and Invisalign.
  • Convenience: No need for frequent in-person visits; treatment can be completed at home with remote monitoring.
  • Quick Treatment: Typically takes four to six months.
  • Discreet Aligners: Clear aligners that are virtually invisible.
  • Payment Plans: Offers financing options with no credit check.
  • Customer Service: Responsive customer service with multiple ways to connect.

Cons of SmileDirectClub:

  • Limited Oversight: No in-person supervision by an orthodontist; progress monitored through selfie photos and teledentistry.
  • Risk of Errors: Aligners crafted based on 3D scans or at-home impressions, increasing the risk of errors.
  • No Retainers Included: Retainers are not included in the initial treatment cost.
  • Not Suitable for Severe Corrections: Not designed for severe alignment changes or complicated cases.
  • Potential Long-Term Problems: Can lead to long-term issues with the jaw and bite, such as posterior open bite.
  • Customer Complaints: Reports of lost or improperly fitting aligners, and defective products.

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Smiledirectclub.com Customer Reviews (14)

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Sheila Seale
Sheila Seale
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Feb 10, 2023
Brunella Collin
Brunella Collin
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Feb 10, 2023
Andrée Busson
Andrée Busson
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Feb 10, 2023
Matilde Silva
Matilde Silva
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Feb 10, 2023
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Marina Freeh
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Feb 9, 2023
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Libby Peters
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Feb 8, 2023
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Feb 7, 2023
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Iva Savoie
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Feb 7, 2023
Andreas Trommler
Andreas Trommler
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Feb 7, 2023

Smiledirectclub.com Customer’s Q&A

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Smiledirectclub.com Features and Benefits

SmileDirectClub was a teledentistry company that provided products and services for straightening teeth at home. Here are some of the key features and benefits:

  • Teledentistry: Connected people with a state-licensed dentist or orthodontist to remotely review and prescribe a personalized treatment plan, monitor progress and eliminate the need for in-office checkups.
  • Affordable: More cost-effective than traditional braces and other aligner brands.
  • Convenient: The treatment plan was designed for home use, making it a convenient option for those who didn't have access to a nearby orthodontist.
  • Custom-made Aligners: The aligners were custom-made and consisted of BPA-free, clear, plastic trays.
  • Additional Dental Products: Apart from aligners, SmileDirectClub also offered a pro whitening system to brighten teeth and accessories like fluoride toothpaste and water flossers.

Please note that as of December 8, 2023, SmileDirectClub has ceased its operations. Therefore, it's no longer possible to start a new treatment plan with them. It's recommended to look into other alternatives for teeth straightening. If you have any other questions, feel free to ask.

Smiledirectclub.com Pricing

SmileDirectClub offers two pricing options:

  1. Single Pay: A one-time payment of $2,050.
  2. SmilePay: A financing plan with a $250 down payment and 26 monthly payments of $89, totaling $2,564.

Additionally, there are costs for optional add-ons such as impression kits ($18 or free 3D scan at a SmileShop), retainers ($99 per set), and teeth whitening products (additional cost).

Smiledirectclub.com FAQs

FAQ

Smiledirectclub.com Alternatives

Here are the top 10 alternatives to SmileDirectClub:

  1. Invisalign: Based in San Jose, California, United States. Invisalign is quite literally the godfather of the invisible aligner industry.
  2. Candid: Headquartered in New York City, United States. Candid incorporates in-person care with a local dentist and includes robust remote monitoring.
  3. Byte: Located in Los Angeles, United States. Byte includes a vibration device which they claim reduces discomfort and advertises average treatment plans of 4–5 months.
  4. PlusDental: Based in Berlin, Germany.
  5. ClearCorrect: Located in Round Rock, Texas, United States.
  6. SureSmile: Based in Charlotte, North Carolina, United States.
  7. Uniform Teeth: Located in San Francisco, United States.
  8. NewSmile: Among the industry’s most affordable brands. NewSmile includes free impression kit, whitening, and retainers.
  9. AlignerCo: Mentioned as a high-quality service provider.
  10. MottoComplete: Get started today at any Aspen Dental location. MottoComplete offers a combination of in-office and remote monitoring.

Each of these alternatives offers unique features and services that set them apart. It's recommended to research each one to find the best fit for individual needs.

FAQ

How To Open A Smiledirectclub.com Account?

Unfortunately, as of December 15, 2023, SmileDirectClub has announced a complete shutdown. This means that new accounts cannot be created on their website. Existing customers are expected to continue their payments, but they won't be able to receive any more aligners or customer care. For those who were in the middle of their treatment, it's recommended to seek help from other orthodontists or dentists. If you're looking for alternatives, there are many other companies that offer similar services. Please research each one to find the best fit for your needs. If you have any other questions, feel free to ask.

FAQ

About Smiledirectclub.com Prices and Cost?

SmileDirectClub offers clear aligners for teeth straightening with a total cost of $2,250, which is the same for their standard treatment or their Nighttime Clear Aligners. There is also a financing option called SmilePay™, which allows for monthly payments of $89 for 28 months with a $250 deposit (totaling $2,742). Additionally, retainers cost $99 per set and must be worn long-term to maintain teeth alignment. It's important to note that prices may vary based on promotions or changes by the company.

FAQ

About Smiledirectclub.com Popular Products and Services?

SmileDirectClub is renowned for its teledentistry services, providing clear aligners for teeth straightening. The company's popular products include custom-made, BPA-free plastic trays prescribed by licensed dentists and orthodontists. They also offer a whitening system and accessories such as fluoride toothpaste and water flossers. Services include a free impression kit with return, and a free 3D scan at SmileShops to preview potential results. Additionally, SmileDirectClub has a SmilePay™ payment plan, facilitating monthly payments for their products.

FAQ

Smiledirectclub.com Return Policy?

SmileDirectClub's return policy allowed customers to return their custom-made clear aligners within the first 30 days of the treatment plan for any reason, with a full refund of payments made for aligners. However, customers were responsible for any shipping charges when returning aligners. As for the shipping policy, they offered a free impression kit with return, using a specific code to purchase the kit for a nominal fee, which was refunded upon return. Additionally, they provided free shipping on certain products like their new Sensitivity-Free Whitening Kit. It's important to note that these policies were in place before the company's shutdown, and current procedures may differ due to the ongoing bankruptcy process. Customers are advised to contact Healthcare Finance Direct for queries regarding their SmilePay plan..

FAQ

How long will it take to straighten my teeth?

SmileDirectClub' state-licensed dentists and orthodontists will create a customized plan that best suits your needs, but most smiles are straightened in an average of 4-6 months.
FAQ

Which SmileDirectClub's teeth straightening solution is best for my teen?

Your assigned dentist or orthodontist will determine the best aligner treatment plan for your teen. SmileDirectClub aligners offer a faster and more convenient option for teens who want to complete their new smile in time for special events, like graduation or back-to-school photos.
FAQ

Does SmileDirectClub accept HSA or FSA?

Yes, SmileDirectClub accepts both HSA and FSA debit cards (Visa, Mastercard, or Discover). Just process your payment as you would any other credit or debit card.
FAQ

How long does it take to receive my SmileDirectClub aligners?

Your SmileDirectClub aligners will be shipped to you within 2-3 weeks, all at once, so you don’t have to make monthly office visits. This allows SmileDirectClub to offer clinically safe and effective treatment for 60% less than braces and Invisalign, with no hidden costs or fees.

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